Return and Refund Policy

1. Scope of Application

This Return and Refund Policy applies to all customers who purchase goods on Fieryruby.net. Customers should read this policy carefully before making a purchase. By placing an order, customers are deemed to have agreed to and accepted the terms and conditions herein.

2. Return Policy

2.1 Return Period

Customers have the right to apply for a return within [X] calendar days from the date of receiving the goods. After this period, return applications will not be accepted, except in cases of product quality issues or other special circumstances.

2.2 Return Conditions

The goods must be in their original condition, unused, undamaged, unwashed, and with complete packaging, including all accessories, tags, and instructions. For example, clothing items should have no signs of wear, stains, or tears; electronic products should have no signs of being powered on, scratches, or missing accessories.
Customers must provide valid proof of purchase, such as the order number and invoice, to demonstrate that the goods were purchased from this website.

2.3 Return Procedure

Within the specified return period, customers should log in to their accounts on this website, enter the order details page, click the “Apply for Return” button, and fill in relevant information such as the reason for return and the quantity of returned goods.
After submitting the return application, this website will review it within [X] working days. Once approved, customers will receive a return notice, including the return address, return method, and precautions.
Customers should send the goods back to the designated address according to the requirements of the return notice. The shipping cost for returning the goods shall be borne by [specific party]. If the return fails or the goods are lost or damaged due to the customer’s reasons, the corresponding liability shall be borne by the customer.

3. Refund Policy

3.1 Refund Method

If customers paid with credit cards, debit cards, or other payment methods, the refund will be returned to the original payment account. The refund arrival time is generally [X] working days, depending on the processing speed of the payment institution and the bank.
If customers used a third-party payment platform (such as PayPal) for payment, the refund will be processed according to the regulations of the third-party payment platform and returned to the corresponding payment account or wallet balance.
If customers used gift cards, coupons, or other means to pay part of the amount, the cash payment part will be refunded first. The gift card and coupon payment parts will be processed according to their usage rules. For example, they may not be refunded or will be refunded to the customer’s gift card or coupon account on this website (if applicable).

3.2 Refund Amount

Full Refund: If the returned goods meet the return conditions and there are no other deductions, such as price reductions of the goods or the need to deduct the discounts used by the customers, customers will receive a full refund of the goods price and the shipping cost paid (if eligible for shipping cost refund).
Partial Refund: If the returned goods have signs of use, partial damage, or the value of the goods is reduced due to the customer’s reasons, this website will deduct the corresponding amount according to the actual situation of the goods before making a refund. For example, if there is a slight scratch on the goods that does not affect its use, [X]% of the goods price may be deducted as a depreciation fee; if some accessories are missing, the cost of the corresponding accessories and a reasonable compensation fee will be deducted before refunding. If customers enjoyed discounts, promotional offers, etc. during the purchase, and the order amount does not meet the preferential conditions after the return, this website has the right to deduct the corresponding preferential amount before making a refund.

3.3 Refund Time

This website will initiate the refund process within [X] working days after receiving and inspecting the returned goods. In case of any delay in the refund due to special circumstances, this website will notify the customers in a timely manner and explain the reasons.

4. Handling of Special Situations

4.1 Product Quality Issues

If the goods received by the customers have quality problems, such as damage, functional failure, or inconsistency with the product description, customers should contact this website’s customer service immediately after discovery and provide relevant evidence (such as photos and videos). This website will give priority to handling such return applications. Customers do not need to bear the return shipping cost and have the right to request a full refund or replacement. If customers choose replacement, this website will arrange to send the replacement goods as soon as possible. The shipping cost incurred during the replacement process will be borne by this website.

4.2 Customized Products

Customized products (such as customized clothing, engraved items, etc.) are generally not eligible for return and refund due to their special nature, except in cases of quality problems. Before customers place an order for customized products, this website will clearly inform customers of the return and refund policy for customized products and require customers to confirm their agreement.

4.3 Goods Purchased during Promotional Activities

The return and refund policy for goods purchased during promotional activities will follow the basic principles of this policy but may be adjusted according to the specific rules of the promotional activities. For example, some promotional activities may stipulate that customers will no longer enjoy the preferential price after returning the goods, or the value of the free gifts needs to be deducted when returning the goods. This website will clearly state the relevant special return and refund rules on the promotional activity page and in the order details. By participating in the promotional activities, customers are deemed to have agreed to and accepted these rules.

5. Other Terms

5.1 Governing Law

The interpretation and implementation of this Return and Refund Policy shall be governed by the laws of [specific country or region]. In case of any conflict between this policy and relevant laws and regulations, the laws and regulations shall prevail.

5.2 Dispute Resolution

If any disputes arise between customers and this website during the return and refund process, both parties should first attempt to resolve them through friendly negotiation. If the negotiation fails, either party has the right to file a lawsuit with the competent court or choose other dispute resolution methods, such as arbitration, according to relevant laws and regulations.

5.3 Policy Amendment

This website has the right to amend this Return and Refund Policy based on actual business operations, changes in laws and regulations, and other factors. The amended policy will be published on this website and shall take effect from the date of publication. Customers who continue to use this website’s services or make purchases after the policy amendment are deemed to have agreed to and accepted the amended Return and Refund Policy. If customers do not agree to the amended terms, they should stop using this website’s services and avoid making purchases; otherwise, they will be bound by the amended terms.

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